As professional manufacturer of wood drying kilns, the service we can provide:

1, Pre-sales service:

Harbin Hildebrand offer a complete range of solutions and systems for timber drying: from traditional dryers to compact models. In addition to our standard size of kilns, for customers who has different land spaces and timber sizes requirement, as manufacturer we can provide the customized size of the drying kilns from 0.1m3 to 250m3. We can help customer to design the sizes of kilns according to customers requests, or updated the existing kilns customer already build.

2, Mid-sales service:

Harbin Hildebrand will provide drawing for foundation construction, Kiln manufacture and installation. Our technicians will work in coordination with customer to complete all the installation work and commissioning of the kiln, until all equipment operates well. We can also provide the tutorial video clip and manual documentation for the installation. We will train customer’s operators free, and provide the drying schedule according to customers’ specific wood species and requirements. 

3, After-sales service:

Harbin Hildebrand will provide timely after-sales service when there is maintenance services required.

The warranty time is 1 year after complete the installation.

1. Within one year we will provide free spare parts and free maintenance services when required.

2. After one year we will provide spare parts for customers, and the cost of parts and freight at the customer's expense.